When deciding on how your business’ phones are answered, there are several considerations to consider. Automated phone trees can streamline calls but can also create frustration for the caller. Without a live agent answering your phones, your business could be missing out on future revenue due to lost leads or decreased client retention. Here are 5 benefits of live answering for your business, and how to implement this method of call handling smoothly and successfully.

Why Live Answering?

When most people call a business, they are hoping to be heard and appreciated as a caller. But more often than not in today’s day and age, we often hear our calls answered through an automated system, fraught with keypad options or briefly spoken requests. This system may appear to be cost-effective, but there are many things about live answering that automated systems just can’t replace. See why live answering is so important to your business’ clients and overall performance.

1. Better Client Connections 
• Anyone who has been caught up in the endless button-pushing process of a phone tree can tell you that it’s a trial of patience. When someone calls with a question, concern, or even to make a payment, the last thing they want to be burdened with is more options that require precise listening skills and dexterity or spoken words to a robotic presence. When a live agent answers your phone, it’s a welcome reprieve from the digital world we’ve all found ourselves a part of.

  Live answering for your business creates stronger client relationships, boosts retention, and creates superior customer service. Your callers will receive expert advice and resolutions during  calls with a live agent and will feel valued for their time. And, with a live representative on the other line, callers can air potential concerns or complaints with the hope of a solution being offered or  found – without feeling the need to take to social media or other platforms to leave negative reviews.

2. Fewer Lost Leads
• Leads that fall through the cracks can spell major trouble for a business. Following up with potential clients or answering pay-per-click calls are just a couple of ways to utilize live call handling. Leads rarely call the same business twice, so it’s critical that there be a live agent on the other end of the call to obtain contact information, set communication expectations and future touch points, and see that every caller receives the same, top-notch experience.

3. More Conversions   
• Companies that rely on appointments or that have short sales cycles lean heavily on conversions from phone calls. Live answering ensures that a call to action is made on every call, never
  leaving a caller to close themselves. With skilled answering agents, your business can book more appointments or close sales with every call. And, if for some reason a conversion isn’t made on the first call, live agents can follow up as often as needed.

4. Flexible Call Handling
• Looking for after-hours live answering? Impress your callers when you offer extended answering hours or 24-hour phone assistance. Live answering allows for customizable and flexible customer service and can expand and contract along with your business. Scaling up or down with live answering is quick and easy and doesn’t affect your callers’ customer service experience.

5. Improved Workflow 
• Imagine your company’s office or lobby without the sound of a phone ringing. Face-to-face clients can benefit from your employees’ undivided attention, and your employees will experience improved productivity and workflow when they don’t have to reach for the phone. Your company will stand out both as a business and as an employer when you create an environment with outstanding customer experiences and reduce stress among employees by not having tasks interrupted by inbound calls.

Live Answering with Laser

Laser Answering Service offers exceptional live answering agents for businesses in any industry. We can help you create a script or route calls according to your exact specifications, so that your clients can expect the same outstanding service every time they call. Our extensive list of services can be tailored to your specific needs and can fit any budget. Contact us to begin transforming your business through the benefits of live answering.